From Our Store to Your Door

Before placing order please read 

Once we ship your package out, we are no longer responsible for your package. It is under the care of the shipping providers and is out of our control. We do not issue any refunds for miss delivered or stolen packages. This is why we provide you the tracking numbers. Please contact the provided shipping provider if you don't receive your package even though it shows as delivered. Please only agree to this term before you make any purchase.

Raising Rayne will not be responsible for packages delayed by the carriers.

Please make sure your address is correct before placing order we will not be responsible for incorrect and missing addresses.

 Please retain your original receipt/proof of purchase for all merchandise, regardless of the retailer. If your item was purchased through a registry, please ask the original purchaser for a copy of the receipt.

Return Policy

• We accept returns within 15 days of purchase, provided the items are unworn, unwashed, and in their original condition.

• Returns are accepted in cases where the item is damaged or defective. Items must be unworn, unwashed, undamaged and unaltered to be eligible for returns. All returns are accepted at the sole discretion of Raising Rayne Staff.

• Please E-mail us within 24 hours of item receipt for a return approval. All returned items must be back at our warehouse within 14 - Business days of the customer receiving the order.

 Shipping

At this time, Raising Rayne Boutique only ships within the contiguous 48 states of the United States. We do not ship to APO/FPO (military) or P.O. BOX addresses. Large furniture shipments are curbside delivery only, meaning you will be responsible for moving the merchandise into your residence.
For furniture purchases under $799, a 20% shipping surcharge applies. You must be present at the scheduled delivery date and time. If you are not available, and our delivery service needs to reschedule, you may incur additional fees for re-delivery.

Return Shipping

• In order to keep our items at a low price, we do not offer prepaid return labels and the customer is responsible for return shipping costs.

• Be sure to provide the tracking number as soon as you ship your return. We will not be responsible if your package is lost in transit back to us.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

• Returned items must be unworn and unwashed (free of any stains, smells, or wear) with all Raising Rayne and product tags attached. 
• If you are approved, then you will be processed an exchange for a replacement of product. This process can take 10-15 business days to process your, and 15-25 business days during holiday seasons.
• Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue exchange.
• If you have received an incorrect item, please contact us within 24 hours of receiving your package

• To ensure that your return is valid and eligible for a store credit refund: Always process a return in accordance with our Return procedure.
• If the product that is set to be exchanged is out of stock, you will receive a code via email on file with Raising Rayne website for equal value of product purchased.